Frequently Asked Questions
What are your charges?
What is the validity of your charges?
What is the Delivery Order fee for?
What is the Bank Guarantee Processing fee for?
What is the splitting charge for?
What is the gate pass charge for?
What is the Anchorage Charge for?
What is the change of status charge from CY to CFS?
What is the Afghan cargo charge for?
What is the CY Damage Waiver charge for?
We have our own insurance, can you accept our policy?
What is the CFS customs penalty cover charge for?
What is the CY Security Deposit for?
Why is my security deposit higher than the published tariff?
What is the reefer plug in charges for?
What are the Self Manifestation charges for?
What are the
Why does the delivery order have a validity date?
Why are you not accepting the House Bill of Lading?
What is the detention cost?
is waiver in detention
calculated when additional free days are granted?
What is demurrage and port storage?
Why have you not allowed me the free days my supplier negotiated?
Can I get a discount on charges?
What are the document formats I need to submit?
What happens if my container gets damaged while out of port?
We have had damage charges deducted from my deposit while there was no damage?
I have had damage to my container, but there was damage waiver coverage, why do we having to pay?
Are there any time based deadlines I need to watch?
What is the CFS deposit for?
What is the procedure to issue a Delivery Order on the basis of bank guarantee?
What do I need to do if Bill of Lading is surrendered at origin?
How long does it take to get a security deposit refund?
What is an encashment certificate and why do I need it to pay freight?
How do I register to use SMS and Email inquiry features?
What are your Charges ?